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Information to Send to Support

If the issue cannot be resolved with the matching troubleshooting topic, collect the information below before contacting TechNexion support.

Basic information​

  • Camera model name
  • Host platform or development kit
  • Operating system and version
  • USB cable type and approximate length
  • Whether the camera is connected directly or through a hub
  • Camera format, resolution, and frame rate used when the issue occurs
  • A short description of what happens and how often it happens

Linux​

$ lsusb
$ dmesg -T | tail -n 120
$ v4l2-ctl --list-devices
$ v4l2-ctl -d /dev/video0 --all
$ v4l2-ctl -d /dev/video0 --list-formats-ext

NVIDIA Jetson​

Collect the Linux information above, then also collect:

$ cat /etc/nv_tegra_release
$ uname -r
$ modinfo uvcvideo | grep -E '^(filename|version):'

Windows​

  • Export the debug log from VizionViewer.
  • Capture the camera name shown in Device Manager.
  • Note whether the issue happens only on battery power, only through a hub, or only with a specific USB port.